Terms of Service

1. Acceptance of Terms

By accessing or using the Novlier platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

Novlier provides a multi-tenant AI assistant platform that allows businesses to deploy AI-powered chat assistants on their websites, manage customer conversations, configure integrations, and analyze conversation data.

• The Novlier dashboard at app.novlier.com
• The Novlier API at api.novlier.com
• The embeddable chat widget (JavaScript bundle)
• Integration plugins for WordPress, WooCommerce, and PrestaShop

3. Account Registration

You must create an account to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at hello@novlier.com of any unauthorized access.

4. Plans, Billing & Credits

The Service is offered on a subscription basis. Subscription fees are charged in advance, monthly or annually depending on the selected plan. All prices are in Euros (EUR) and are exclusive of VAT unless stated otherwise.

Each subscription plan includes a monthly credit quota. Credits expire at the end of each billing period. Unused credits do not roll over. Top-up credit packs have their own expiry terms.

Payments are processed by Stripe. Failed payments trigger a dunning process that may result in service suspension after a 14-day grace period. Refunds are not offered for subscription fees already paid.

5. Acceptable Use

You agree not to use the Service to violate laws, infringe intellectual property, transmit malware, spam or harass users, reverse engineer the Service, generate illegal or harmful AI content, or resell access except as permitted under an Agency account.

6. Your Content & Data

You retain ownership of all content you upload. By uploading content, you grant us a limited license to process it solely to provide the Service. You are responsible for ensuring your use complies with applicable law, including GDPR regarding your website visitors' personal data.

We act as a data processor for visitor conversation data on your behalf. You are the data controller.

7. AI-Generated Content

The Service uses third-party AI models to generate responses. AI-generated content may be inaccurate. You are responsible for configuring your AI assistant appropriately. The AI assistant should not be relied upon as a substitute for professional advice.

8. Uptime & Service Level

We aim for high availability but do not guarantee 100% uptime. The Service is provided "as is" without warranty of uninterrupted availability. We are not liable for losses arising from downtime or service interruptions.

9. Intellectual Property

The Novlier platform, including its design, codebase, trademarks, and documentation, is the intellectual property of Novlier. These Terms do not grant you any right to use our trademarks or brand elements without prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Novlier shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Termination

You may cancel your subscription at any time from the billing section of your dashboard. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your data will be soft-deleted and permanently purged within 30 days.

12. Governing Law

These Terms are governed by the laws of Romania. Any dispute shall be subject to the exclusive jurisdiction of the courts of Romania.

13. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before the changes take effect.

14. Contact

Novlier
Email: hello@novlier.com